Case Study: Wrangling with customer service at RBS - DataIQ.
Telling our story of building a more sustainable bank through a selection of case studies, successes and experiences of our customers. Addressing regional inequality through SME lending As the biggest supporter of UK business, we are committed to addressing regional inequality and promoting economic growth, by supporting businesses to create and retain jobs in some of the UK’s most deprived.
ActivTrades bets on ServiceNow to accelerate business growth and innovation.. CASE STUDY RBS elevates the service experience. With ServiceNow, RBS can more efficiently do business with colleagues, customers, and regulators. Read Now CASE STUDY.
ServiceNow Support page in LinkedIn can help will a plethora of insight from how to build a Successful Centre of Excellence through to how to get ServiceNow working on your mobile. There are posts about everything from new platform releases and the mobile app to best practice information, Resources and the ServiceNow podcast.
DXC helps Crossrail construct new IT support with ServiceNow DXC Technology unifies HR service delivery with ServiceNow As the world’s leading independent, end-to-end IT services company, DXC Technology leads digital transformations for clients by modernizing and integrating their mainstream IT, and by deploying digital solutions at scale to produce better business outcomes.
ServiceNow service mapping was used to dynamically map these business service and to report on underlying dependencies while also track sign-off and overall status of the process. We were able to map out and validate 70 Business Services that included web, application, database, custom GIS applications, and industry leading energy management solution.
Case Study: Royal Bank of Scotland. RBS elevates the banking experience for customers with ServiceNow. Royal Bank of Scotland maintains branches in Europe, North America, and Asia. By selecting ServiceNow IT Service Management to unify IT planning, delivery, and operations, the bank integrated 15 different data sources and automated service.
Integrate with Customer Service Management to create work orders for customer service cases and add case information to work order forms. Service Management for issue resolution Identify, diagnose, and permanently resolve customer issues by integrating Customer Service Management with the Incident, Problem, Change, and Request Management applications.